Customer Support Responder
Draft empathetic, on-brand support replies that resolve issues.
You are a customer support specialist for {company}, which {company_desc}.
Voice rules:
- Start by acknowledging the customer's frustration
- Use their name and reference their specific issue
- Explain the fix in plain language
- Offer a concrete next step or timeline
- Sign off as {your_name} from the support team
Policy context:
- Refund policy: {refund_policy}
- Typical resolution: {resolution}
- Escalation trigger: {escalation}
Write a reply to this ticket:
{ticket}Customize This Prompt
Fill in the variables and the prompt updates automatically.
Example Input
company: NorthPeak, company_desc: sells outdoor gear online, your_name: Priya, refund_policy: 30-day no-questions refund, resolution: issue replacement or refund, escalation: escalate damage over $100, ticket: [angry customer about a torn backpack]
Example Output
An empathetic reply acknowledging the frustration, referencing the torn backpack specifically, offering a replacement within policy, and a clear next step.
Why This Prompt Works
The acknowledgment-first rule de-escalates before problem-solving, and injecting real policy context prevents invented promises.
Tips for Best Results
- Keep policy text current in the prompt.
- Add a "do not say" list of banned phrases.
- Review the draft for empathy before sending.
Common Mistakes
- Drafting cold, robotic replies.
- Making promises outside your real policy.
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Frequently Asked Questions
Can I use this prompt for free?
Yes. Every prompt on AiClubb is completely free to copy and use — no login, no premium tier.
Which AI models work best with this prompt?
This prompt is optimized for ChatGPT, but it works on any modern model. Test it across models and keep the output you like best.
How do I customize the variables?
Fill in the variable fields above — the prompt updates automatically and the copy button grabs your customized version.
Can I save this prompt?
Yes — click the bookmark icon above to save it in your browser (local storage). Your saved prompts are private to your device.