Support Bot System Prompt
The system prompt blueprint for a safe, accurate customer support bot.
Act as a prompt engineer. Write a production-ready system prompt for a support chatbot for {company}. The bot assists with {scope}.
The system prompt must include:
1. Identity and role definition
2. Scope: what the bot may and may not do
3. Data access rules: which knowledge base sections to use for what
4. Answer format rules (concise, structured)
5. Escalation rules: when to hand off to a human
6. Guardrails: prohibited topics, harmful content, hallucination controls (cite sources, say "I do not know")
7. Tone guidelines
8. Multi-turn handling (clarification when context is missing)
9. A refusal template
Company knowledge base overview: {kb}
Customer profile: {customers}Customize This Prompt
Fill in the variables and the prompt updates automatically.
Example Input
company: NorthPeak outdoors gear, scope: order status, returns, sizing, kb: product specs, return policy, shipping FAQ, customers: non-technical shoppers aged 30-60
Example Output
A full production system prompt: identity, scope, data rules, format, escalation, guardrails, tone, clarification handling, and a refusal template.
Why This Prompt Works
Covering all nine sections produces a bot that is safe, accurate, and honest — the refusal and "I do not know" rules prevent the worst failure modes.
Tips for Best Results
- Keep the system prompt under ~1000 tokens.
- Test the bot on angry, vague, and off-topic messages.
- Version the prompt alongside policy changes.
Common Mistakes
- No hallucination controls.
- Scope so broad the bot answers things it should not.
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Frequently Asked Questions
Can I use this prompt for free?
Yes. Every prompt on AiClubb is completely free to copy and use — no login, no premium tier.
Which AI models work best with this prompt?
This prompt is optimized for ChatGPT, but it works on any modern model. Test it across models and keep the output you like best.
How do I customize the variables?
Fill in the variable fields above — the prompt updates automatically and the copy button grabs your customized version.
Can I save this prompt?
Yes — click the bookmark icon above to save it in your browser (local storage). Your saved prompts are private to your device.